Privacy Policy
Last Updated: 25 June, 2026
1. Introduction
AquaBuilt Pty Ltd ABN [Insert ABN] (“AquaBuilt“, “we“, “our“, or “us“) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.
This Privacy Policy explains how we collect, hold, use, disclose, store, and protect personal information when you:
- Visit our website;
- Request information, quotations, or services;
- Purchase or engage our construction, renovation, project management, design, or consulting services;
- Apply for employment or contractor opportunities;
- Communicate with us via telephone, email, social media, or other channels;
- Participate in promotions, events, surveys, or marketing activities.
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. About AquaBuilt
AquaBuilt Pty Ltd
ABN: [Insert ABN]
Address: Suite 2, 64 Oxford Road, Ingleburn NSW 2565, Australia
Email: info@aquabuilt.com.au
Phone:
Website: aquabuilt.com.au
AquaBuilt is the entity responsible for managing your personal information.
3. What Personal Information We Collect
The personal information we collect depends on the nature of our relationship with you.
3.1 Customer Information
We may collect:
- Full name
- Residential, postal, and project addresses
- Email address
- Telephone number
- Date of birth (where required)
- Property ownership information
- Building and project specifications
- Communications and correspondence
- Customer feedback and reviews
3.2 Financial Information
Where relevant, we may collect:
- Payment details
- Banking information
- Credit information
- Invoicing and transaction records
- Financing information relating to projects
3.3 Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Website usage statistics
- Referring website information
- Date, time, and duration of visits
3.4 Employment and Contractor Information
If you apply for employment or contractor engagement with AquaBuilt, we may collect:
- Resume/CV
- Qualifications and licences
- Employment history
- References
- Work eligibility documentation
- Certifications and registrations
- Background checks where permitted by law
3.5 Security Information
Where applicable, we may collect:
- CCTV footage
- Visitor logs
- Security access records
- Call recordings for quality assurance and training purposes
4. How We Collect Personal Information
We may collect personal information directly from you when you:
- Submit enquiries
- Request quotations
- Sign contracts
- Use our website
- Subscribe to newsletters
- Contact us by phone or email
- Attend meetings or site inspections
- Apply for employment
We may also collect information from third parties including:
- Architects and consultants
- Contractors and subcontractors
- Government agencies
- Credit reporting agencies
- Professional advisers
- Social media platforms
- Publicly available records
- Recruitment agencies
Where practical, we will collect personal information directly from you.
5. Why We Collect, Hold and Use Personal Information
We collect personal information to:
Service Delivery
- Prepare quotations and proposals
- Deliver construction and building services
- Manage projects and contracts
- Coordinate suppliers and contractors
- Process payments
Customer Support
- Respond to enquiries
- Provide updates and communications
- Resolve complaints and disputes
Business Operations
- Manage our business activities
- Maintain records
- Conduct internal administration
- Improve services and customer experience
Recruitment
- Assess employment applications
- Conduct reference checks
- Manage workforce administration
Legal and Regulatory Compliance
- Meet legal obligations
- Verify identities
- Prevent fraud
- Manage insurance claims
- Comply with workplace and building regulations
Marketing
Where permitted by law, we may use personal information to:
- Send newsletters
- Share project updates
- Promote our services
- Invite participation in events and promotions
You may opt out of marketing communications at any time.
6. Direct Marketing
We may send marketing communications where:
- You have consented; or
- We are otherwise permitted under Australian law.
Marketing communications may include:
- Email newsletters
- SMS communications
- Industry updates
- Promotional offers
- Company announcements
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails;
- Replying STOP to SMS communications; or
- Contacting us directly.
7. Disclosure of Personal Information
We may disclose personal information to:
- Employees and authorised representatives
- Contractors and subcontractors
- Architects, engineers, and consultants
- Professional advisers
- Insurers
- Financial institutions
- Software and cloud service providers
- Marketing providers
- Government agencies and regulators
- Courts, tribunals, and law enforcement authorities where required by law
We take reasonable steps to ensure third parties handle personal information appropriately.
We do not sell personal information to third parties.
8. Overseas Disclosure
Some of our technology providers, cloud storage services, software providers, and business partners may store or process information outside Australia.
Countries may include:
- United States
- United Kingdom
- Singapore
- New Zealand
- European Union member states
Where personal information is disclosed overseas, we take reasonable steps to ensure recipients comply with privacy obligations consistent with Australian privacy laws.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies.
Cookies help us:
- Improve website performance
- Understand visitor behaviour
- Enhance user experience
- Deliver relevant advertising
We may use services including:
- Google Analytics
- Meta Pixel
- Google Ads
- Other website analytics tools
You can disable cookies through your browser settings, although some website features may not function correctly.
10. Storage and Security
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Security measures may include:
- Secure servers
- Encryption technologies
- Access controls
- Password protection
- Staff confidentiality obligations
- Cybersecurity monitoring
Despite our efforts, no system can guarantee complete security.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purpose for which it was collected;
- Meet legal obligations;
- Resolve disputes;
- Maintain business records.
When personal information is no longer required, we securely destroy or de-identify it.
12. Access and Correction
Under the Australian Privacy Principles, you may request:
Access
Access to personal information we hold about you.
Correction
Correction of inaccurate, incomplete, outdated, or misleading information.
Requests should be submitted in writing using the contact details below.
We may refuse access where permitted by law and will provide reasons where required.
13. Sensitive Information
We generally do not collect sensitive information unless:
- It is reasonably necessary for our activities;
- You have provided consent; or
- Collection is otherwise authorised or required by law.
Sensitive information may include:
- Health information
- Biometric information
- Criminal history information
- Membership of professional associations
Where sensitive information is collected, we will handle it in accordance with applicable legal requirements.
14. Anonymity and Pseudonymity
Where practical and lawful, you may interact with us anonymously or using a pseudonym.
However, in many circumstances we will require identification to provide services or comply with legal obligations.
15. Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, you may submit a complaint to:
Privacy Officer
AquaBuilt Pty Ltd
Email: info@aquabuilt.com.au
Phone: +61 2 9605 1412
We will:
- Acknowledge your complaint promptly;
- Investigate the matter;
- Respond within a reasonable timeframe.
If you are dissatisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
16. Third-Party Websites
Our website may contain links to external websites, social media platforms, or third-party services.
We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website with an updated revision date.
Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.
18. Contact Us
For privacy enquiries, requests, or complaints, please contact:
Privacy Officer
AquaBuilt Pty Ltd
Address: Suite 2, 64 Oxford Road, Ingleburn NSW 2565, Australia
Phone:
Email: info@aquabuilt.com.au
Website: aquabuilt.com.au
Disclaimer: This policy is drafted to align with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth). For full legal compliance specific to AquaBuilt’s business operations, data systems, and jurisdictions, it should be reviewed by an Australian privacy lawyer before publication.